Your Privacy Is Our Priority

Velki Privacy Policy – How Your Information Is Protected

Find out how secure your personal data is on the Velki platform, how it is collected, and whether it is ever shared with third parties — all explained clearly in one place.

Last Updated: January 2026
In Bengali
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Our Commitment to Data Protection
No data sales. No sharing without consent. Your data belongs to you alone.
Last Revised: January 1, 2026

This Privacy Policy Applies to all services on the Velki (velki.blog) platform. By using the site, you are considered to have accepted this policy. We are committed to full transparency about your data — which is why everything is explained in plain language.

1 What Types of Information We Collect

Velki collects certain information to provide you with the best possible service. This data falls into two categories — what you provide directly, and what is collected automatically while you use the site.

Data Type Description Mandatory?
Identification Information Full name, date of birth, gender Yes
Contact Information Mobile number, email address Yes
Identity Verification Information National ID / Passport Number Required for withdrawals
Financial Information Mobile Banking / Nagad / Rocket number, transaction history Yes
Device & Log Information IP address, browser type, operating system Automatic
Gaming Activity Information Betting history, win/loss records, session duration Automatic

We only collect information that is necessary. We do not ask for personal data beyond what is required.

2 How Information Is Collected

Velki collects your information through several methods. You have the right to know about each one:

  • Registration Form: When creating an account, you directly provide details such as your name, mobile number, and other required information.
  • KYC Verification Process: During identity verification, you may be asked to upload a copy of your National ID or passport.
  • Payment Transactions: Payment details are automatically recorded during deposits and withdrawals.
  • Site Usage: When you use Velki, your browser, IP address, and device information are logged.
  • Cookies: Cookies are used to improve site functionality and the overall user experience.
  • Customer Support: Any information you provide through chat or other communication channels is also stored.

Velki will never call you or send an SMS asking for your password or OTP. If you receive such a request, contact our support team immediately.

3 Purpose of Data Use

Velki uses the information it collects for the following purposes:

  • Account Management: To create and manage your account and keep your login secure.
  • Payment Processing: To process deposit and withdrawal transactions.
  • Identity Verification: In accordance with KYC guidelines to prevent fraud and money laundering.
  • Customer Support: To resolve your issues and complaints promptly.
  • Promotional Communications: To inform you about new offers, bonuses, and updates — but only with your consent.
  • Service Improvement: To identify platform issues and improve the user experience.
  • Legal Obligations: To comply with applicable laws and regulatory requirements in Bangladesh.
  • Responsible Gaming: To detect unusual gaming patterns and offer assistance where needed.

Your data is never sold to advertisers or third-party marketing firms.

4 Sharing Data with Third Parties

Velki shares information with third parties only in limited and necessary circumstances:

  • Payment Processors: Payment providers such as Mobile Banking, Nagad, and Rocket receive only the limited information needed to process transactions.
  • Game Providers: Live Casino and slots technology providers receive the data necessary to manage gaming sessions.
  • Identity Verification Services: Limited data may be shared with approved third-party providers for KYC processing.
  • Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.

Outside of the circumstances listed above, Velki does not share, sell, or rent your data to any third party.

All third-party service providers we work with are contractually bound to uphold Velki's privacy standards. They are not permitted to use the data they receive for their own purposes.

5 Cookies & Tracking Technologies

Velki uses cookies and similar technologies to ensure the site functions properly and to improve your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which pages users visit. No personally identifiable information is revealed.
  • Performance Cookies: To evaluate site speed and performance.

You can disable non-essential cookies through your browser settings. Note that this may affect certain features of the site.

6 Data Retention & Deletion

How long Velki retains your data depends on the type of information and applicable legal requirements:

  • Account Information: Retained for as long as the account is active and for 5 years following closure.
  • Transaction Information: Retained for a minimum of 7 years as required by law.
  • KYC Documents: Retained for up to 5 years after verification is complete.
  • Customer Support Records: Retained for up to 2 years after the issue is resolved.
  • Log Files: Retained for up to 12 months for security and review purposes.

After the applicable retention period, data is securely deleted or anonymized so that you can no longer be identified. You may request account closure at any time — however, certain data may need to be retained for a defined period for legal compliance purposes.

7 Security Measures

Velki uses industry-leading technology to keep your data secure. Our security framework includes:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An added layer of security at login.
  • Firewall Protection: Advanced firewall systems to prevent unauthorized access.
  • Regular Audits: Regular system reviews conducted by third-party security experts.
  • Data Masking: Sensitive portions of payment information are masked when stored.
  • Staff Training: All staff receive specialized training in data protection.

No system on the internet is 100% secure. Never share your password with anyone, and report anything suspicious to us right away.

8 Your Rights

As a Velki user, you have the following rights over your personal data:

  • Right to Access: You can find out what information we hold about you.
  • Right to Rectification: You can correct any information that is inaccurate or out of date.
  • Right to Erasure: Under certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: Under certain circumstances, you may restrict how your data is used.
  • Right to Opt Out of Promotional Communications: You can unsubscribe from marketing messages at any time.
  • Right to Lodge a Complaint: If you are unhappy with how your data is used, you have the right to file a complaint.

To exercise these rights, contact our support team. We will respond within 30 business days of receiving your request.

9 Protection of Minors

Velki is strictly for users aged 18 and above. We do not knowingly collect any information from children or minors.

Age verification is carried out at registration. If a user is found to have registered with a false age, their account will be suspended immediately and the associated data will be deleted.

If you suspect a minor is using our platform, please notify us immediately. Parents and guardians are advised to use parental control software on their children's devices.

To learn more about responsible gaming and the protection of minors, please visit our Responsible Gaming Read the page.

10 Policy Changes & Updates

Velki may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of this page will be revised.
  • For significant changes, an SMS will be sent to your registered mobile number.
  • A notification may be displayed at the time of login.

Continued use of the site after any changes have been made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Click the chat button at the bottom right of the site
  • Time: 24 hours a day, 7 days a week

We will respond to any data protection request within 30 business days of receipt.

Our support team is always on hand to answer any privacy-related questions.

Why Your Data Is Safe with Velki

Our data protection practices meet international standards

End-to-End Encryption

All data between your device and our servers is protected with 256-bit SSL encryption. No one can intercept your information in transit.

Strict KYC Verification

Every account goes through an identity verification process, which keeps fraudsters and fake accounts off the platform.

Two-Factor Authentication (2FA)

An OTP is sent to your mobile at login. Even if someone knows your password, they cannot access your account without the OTP.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities identified are addressed promptly.

Data Minimization Policy

We only collect the minimum information necessary. The less data we hold, the lower the risk of a data breach — that is our policy.

24/7 Security Monitoring

Our security team monitors systems around the clock. Any unusual activity is acted upon immediately.

Your Rights Over Your Data

Velki believes your data belongs to you — we are simply its custodian

Right to Access Your Data

You can request to see all the information we hold about you at any time.

Right to Rectification

You may request corrections to any information that is inaccurate or incomplete.

Right to Erasure

Under certain conditions, you may request the deletion of your data.

Right to Restrict Processing

Under certain circumstances, you may request that the processing of your data be restricted.

Right to Opt Out of Marketing

You can opt out of marketing and promotional messages at any time.

Right to Lodge a Complaint

If you are unhappy with how your data is used, you may file a complaint with us or with the relevant authority.

FAQ

Answers to the Most Frequently Asked Questions About Our Privacy Policy

No, never. Velki does not sell, rent, or transfer your data to any advertiser or third-party marketing firm. Your information is used solely for the purpose of providing our services.

Account data is retained while the account is active and for 5 years after closure. Transaction records are kept for up to 7 years as required by law. Data is securely deleted once the retention period expires.

Yes, you can request that your data be deleted. However, certain information may need to be retained for a specified period where legal obligations apply. Contact our support team and we will do our best to assist you.

Disabling essential cookies will prevent login and security features from working. Turning off analytics and performance cookies, however, will not significantly affect the core functionality of the site.

Yes. In the event of a data breach, affected users will be notified within 72 hours via SMS or platform notification, and all necessary protective measures will be taken.
Your Data Is Fully Secure

Join Velki Safely Today

You've read our Privacy Policy. Go ahead and register with confidence — and enjoy a secure gaming experience with Velki.

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