Your wellbeing is our priority

Responsible Gaming at Velki – Your Complete Guide to Safe Play

Gaming is for fun — not stress. Velki wants you to play safely, within your limits, and with real enjoyment. Learn here how to build responsible gaming habits.

18+
For Adults Only
24/7
Support Services
5
Protection Tools Available
Keep Gaming Fun
Stick to your budget. Take breaks. Ask for help when you need it.

What is responsible gaming and why does it matter

Online gaming and betting are forms of entertainment. But when they become a habit that spirals out of control, they can have a negative impact on your personal, family, and financial life. Velki believes that Responsible Gaming It's not just about following rules — it's a way of taking care of yourself.

Our goal is to provide a gaming environment where you always stay in control. Velki offers a range of responsible gaming tools and features to help you play within your limits. When used correctly, gaming stays fun — and never becomes a source of harm.

Remember, gaming should always be a form of entertainment. Playing to chase losses, gambling on credit, or using gaming as an escape from stress — these are warning signs. If you find yourself in this situation, seek help and make use of Velki's protection tools.

Important: Velki is strictly for users aged 18 and above. Minors are not permitted to use this platform.

How to tell if your gaming is still under control

Most people enjoy gaming without any issues. But for some, it can gradually become a problem — often without them even realizing it. Velki wants you to stay informed and take action quickly if you ever need to.

A simple way to check is to ask yourself: is gaming negatively affecting your daily life, work, or relationships? If the answer is yes, it's time to take action. See our self-assessment section below for more details.

On Velki, you can view your gaming history and set the limits you need at any time.

Budget Planning & Financial Protection

Financial planning is the most important part of responsible gaming. Only play with money you can afford to lose — it should come from your entertainment budget, not your savings or essential expenses.

Set a fixed budget for gaming each week or month. Once you hit that limit, stop for the day — there's always another chance later. Velki offers deposit limits, bet limits, and loss limits to help you stay within your budget.

Remember — there are no guarantees of winning. Gaming always carries risk. Chasing losses by betting more is a dangerous mindset. Treat each gaming session independently and let go of past losses.

Emergency Support
Velki Support
24/7 Live Chat Available
National Mental Health Helpline
Kiran Helpline: 1800-599-0019
Free & Confidential
Account Security Settings
Quick Checklist
  • Have you set a budget?
  • Have you set a time limit?
  • Have you set a deposit limit?
  • Have you enabled break reminders?
  • Have you told your family?
It's entertainment — not an investment

Don't expect to make money from gaming. Every bet carries an equal or greater chance of losing. Think of it like a movie ticket — it's the cost of an entertainment experience.

Velki's Responsible Gaming Protection Tools

To help you stay in control, Velki offers several powerful tools

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits can be made. This limit takes effect immediately.

Session Time Limit

Set a maximum duration for each gaming session. When time is up, you'll be automatically logged out of your account. This is an effective way to avoid extended sessions.

Loss Limit Settings

Set a cap on the maximum amount you can lose within a given period. Once that limit is reached, no further bets can be placed and play will stop automatically.

Cooling-Off

Take a temporary break from 1 day up to 6 weeks. During this period, you won't be able to log in to your account. Once activated, this break cannot be cancelled.

Self-Exclusion

If you feel you need to stop gaming, use self-exclusion. You can suspend your account for anywhere from 6 months to permanently. This step helps you avoid serious problems down the line.

Reality Check

Pop-up notifications will appear at set intervals showing how long you've been playing and how much you've won or lost.

How to Use Protection Tools

Make your account more secure in just a few simple steps

Go to Account Settings

After logging in, click on your profile icon in the top right corner and select the "Responsible Gaming" option.

Select a Limit

Choose the type of limit you want — deposit, bet, loss, or session time — then enter the amount or duration.

Confirm

An OTP will be sent to your mobile to confirm the limit. Use it to save your changes.

Review

Review your gaming activity reports regularly. Adjust your limits lower if needed.

Decreasing a limit takes effect immediately. However, increasing a limit requires a waiting period of 24 to 72 hours — this is to prevent impulsive decisions.

Warning Signs of Problematic Gaming

If you notice these signs, it's important to act now

1
Playing more after a loss

Repeatedly chasing losses — this is the biggest warning sign of all.

2
Overspending your budget

Repeatedly spending beyond the limits you set for yourself.

3
Hiding from Family or Friends

Lying to or hiding your gaming habits from the people close to you.

4
Gaming with Borrowed Money

Gaming with borrowed or loaned money is a serious warning sign.

5
Being unable to stop playing

If you want to stop but can't, or feel restless when you do — that's a sign of addiction.

6
Neglecting work or studies

Failing to meet responsibilities or experiencing emotional distress because of gaming.

Self-Assessment

Answer these questions honestly — this is just for you

1 Did you spend more than your set budget last month?
Never Sometimes Often Always
2 Do you feel restless or irritable when you're not gaming?
No Sometimes Yes, often
3 Have your family or friends expressed concern about your gaming?
Never Once Multiple times
4 Do you place more bets after a loss?
No Sometimes Often
5 Has gaming caused problems with your work, studies, or family responsibilities?
No, never It has happened once Several times

If you answered "Often" or "Several times" to more than 2 questions, please contact our support team or consider self-exclusion.

How to Get Help

If you can't handle it alone, follow these steps

1
Acknowledge the Problem

The first step is acknowledging that gaming is having a negative impact on your life. That's not weakness — it's the first sign of courage.

2
Contact Velki Support

Reach us via 24/7 live chat or email. Our trained support team can help activate protection tools on your account and guide you through any steps you need to take.

3
Self-Exclude or Take a Break

If you feel it's necessary, activate self-exclusion on your account right now. It's a powerful step that gives you the space to recover.

4
Seek Professional Help

Speak with a mental health professional or counselor. Gaming addiction is a recognized mental health condition, and with the right support, full recovery is possible.

5
Reach Out to Family & Friends

Talk openly with the people close to you. Their support and understanding can make your recovery journey much easier.

FAQs

Answers to the most frequently asked questions about responsible gaming

Once your self-exclusion period ends, you can apply to reactivate your account. However, a minimum 7-day cooling-off period will apply, during which you'll need to confirm you're truly ready to return. For permanent exclusions, no reactivation is possible.

Decreasing a limit takes effect immediately. However, increasing a limit requires a waiting period of 24 to 72 hours. This is in place to prevent impulsive decisions.

No, for security reasons only the account holder can change their limits. However, if you feel you need support from a family member, contact Velki Support — we can help both parties.

No. Velki strictly enforces an 18+ policy. Age verification is carried out at registration, and any suspicious account is investigated. Protecting minors from gaming is one of Velki's highest priorities.

Yes. Treatment for addiction is available at the National Institute of Mental Health (NIMH), the Kaan Pete Roi helpline (01779-554391), and various private counselling centres. The Velki support team can also point you in the right direction.
Safe & Responsible Gaming

Play Responsibly on Velki and Enjoy the Experience

Play within your limits, spend time with your family, and keep gaming a source of enjoyment. Velki is always here for you.

SSL Secured
18+ Only
24/7 Support
বাংলা