Velki FAQ – All Your Questions Answered in One Place

No, each person is only permitted one Velki account. If you attempt to create multiple accounts using the same mobile number or device, the system will detect this and the accounts may be suspended. If you're unable to access your existing account for any reason, please contact our support team directly rather than opening a new one.

KYC is not required to start playing on Velki. However, identity verification may be needed for withdrawals above a certain amount. To complete KYC, simply upload a scan of your National ID (NID) or passport. This only needs to be done once.

Yes, though this cannot be done directly from your account panel. To change your registered mobile number, please contact our 24/7 support team. Once your identity is verified, the team will process the update. For security reasons, this may take up to 24 hours.

The minimum deposit on Velki starts at just BDT 500. Maximum deposit limits vary by payment method, but generally you can deposit up to BDT 100,000 per transaction. Higher limits apply for VIP members.

Velki processes withdrawals quickly. Mobile Banking and Nagad withdrawals are typically completed within 15 to 30 minutes, while bank transfers may take up to 24 hours. Withdrawals made between midnight and 8:00 AM will be processed the following morning.

First, refresh the page and wait 5 to 10 minutes. If your balance still hasn't updated, take a screenshot of your payment confirmation and note the transaction ID. Then contact our live chat support with the screenshot attached. Our support team typically resolves issues within 15 minutes.

Every bonus comes with a Wagering Requirement (WR). You'll need to wager the bonus amount a set number of times before it becomes withdrawable. For example, a BDT 1,000 bonus with a 30x WR means you must place BDT 30,000 in bets before withdrawing. Full terms for each offer are available on the promotions page.

To join Velki's referral program, grab your referral link or code from your account dashboard. Share it with friends or family — when they register and make their first deposit, you both receive a bonus. The referral bonus is credited directly to your account and can be withdrawn once the specified conditions are met.

Velki's Live Casino section lets you play in real time with professional dealers. Baccarat, blackjack, roulette, and Dragon Tiger are the most popular options. You'll also find Teen Patti, Andar Bahar, and a variety of Asian games — all running smoothly on both mobile and desktop.

Velki slot games have an average RTP (Return to Player) of 95% to 97%. All games are sourced from international game providers and independently tested by third parties. Each game's RTP is displayed in the game info section. Velki ensures that all game outcomes are completely random and never predetermined.

To enable two-factor authentication (2FA), go to Account Settings and click on "Security." Activate 2FA there and confirm using the OTP sent to your mobile number. Once 2FA is on, a verification code will be sent to your mobile each time you log in, adding an extra layer of protection.

If you suspect unauthorized access, change your password immediately and notify our support team. They can temporarily lock your account to keep it secure. Log out of all active sessions and block logins from unrecognized devices. Going forward, keep 2FA enabled and never share your password with anyone.

Go to Account Settings and select the "Responsible Gaming" option to enable self-exclusion. You can temporarily suspend your account for any period from 24 hours up to 6 months. During this time, logging in or placing bets will not be possible. Visit our Responsible Gaming page for more details.